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Turning on pilot texting for a church

For
DCX super admins
Status
Available
Last reviewed
On this page
  1. Staging only
  2. Before you start
  3. How to turn it on
  4. What to tell testers
  5. Good to know

A DCX super admin can let a demo or pilot church send real test texts through DCX Logic’s approved pilot campaign, signed DCX Logic HoW Test, to opted-in pilot testers only. Use it for demos and pilots, never for a church’s members.

Staging only

Pilot texting works only on staging. In production the Pilot texting card says “Pilot texting is available on staging only.” and has no switch, and nothing else can turn it on there either. Every church in production texts through its own campaign, registered to that church: set that up as in the text messaging runbook, part F. Turning it off is allowed everywhere.

Before you start

  • You must be a super admin, signed in with your authenticator (two-step). DCX support staff can see the card but not change it.
  • You must have no support session open on that church. End it first.
  • The pilot number must be connected: the card shows Registered sender: DCX Logic HoW Test and Pilot number: +1 (949) 997-3533. “Not set up” means DCX Logic HoW Test’s texting is not connected yet (text messaging runbook, part C).

How to turn it on

  1. In the control plane, open Tenants, then the church.
  2. In Pilot texting, check how many opted-in pilot testers there are.
  3. Turn on Pilot texting. Read the confirmation, which names the church and the sender, and choose Turn on pilot texting.
  4. Tell the church: their Communications pages now say pilot texting is on.

To turn it off, turn the switch off. Both are recorded in the church’s audit log.

What to tell testers

  1. Text PILOT to (949) 997-3533, then reply YES.
  2. Make sure the church has you in People with that mobile number and your agreement to its texts.
  3. Reply STOP at any time to stop pilot texts from every church using the number; START to rejoin.

Good to know

  • Texts end “DCX Logic HoW Test: Reply STOP to opt out”, whichever church sends them, so the campaign’s registered brand is always the sender.
  • Replies go to the church that last texted that number; otherwise to DCX Logic HoW Test’s inbox.
  • DCX Logic HoW Test itself cannot be switched: its texts already go out as the registered sender.
  • Nothing changes in Twilio when you switch it.