Changing a church's time zone

When a church calls because its times are an hour or three out (a church set up on the default New York zone that is in Denver, or a church that moved), support can change the church’s time zone from the control plane. You need a read and write support session for that church that includes the time zone right; the church approves it.

How to change it

1. Ask who you are speaking to. If it is the church’s owner, the quickest fix is for them to change it themselves: Settings → Time zone in their staff dashboard. Walk them through it.
2. If they want you to do it, in the control plane open Support and choose Request session. Pick the church, write the purpose (“Church called: change time zone to America/Denver”), choose Read and write, and in permissions choose settings.time_zone (sensitive). A short session (15–30 minutes) is enough.
3. Ask the church’s owner to approve it: Support access in their staff dashboard. In an emergency when nobody at the church can be reached, a second super admin can approve it by break-glass, with a written justification.
4. Open Tenants, then the church. In the Time zone card, pick the new zone; each zone shows its time now.
5. Choose Change time zone. In the confirmation, write why it is changing (the church sees this note in its audit log) and choose Change time zone again.
6. End the session when you are done.

What to tell the church

• Event times, schedules and the website’s Live now block follow the new time zone at once; the website catches up within 30 seconds.
• Events already on the calendar and scheduled website blocks stay at the same moment, so their clock times move by the difference. If the old zone was simply wrong, ask them to check their upcoming events and scheduled blocks.
• A campus with its own time zone keeps it.

Good to know

• Without the right session the card is read-only and says what is missing. A read-only session can never include the time zone right; a read and write session that was asked for other rights (even settings.manage) does not include it either.
• Super admins too. A super admin has no standing right to change a church’s time zone; they work inside a session like everyone else.
• Recorded. The change is in the church’s audit log as a time zone change, with the old and new zone, your note, your name and the session.
• Refusals. A zone the database does not know, or a missing note, is refused with a message in the dialog.