Help feedback: what readers say about the help center
Every article in this help center ends with Was this article helpful? and Yes / No. After No, the reader may say in a sentence what was missing. The answers come to the control plane’s Help feedback page, so the articles that do not answer people’s questions are the first ones fixed.
Read the answers
- In the control plane, open Help feedback.
- Choose the Period: Last 30 days, Last 90 days (the default) or Last year.
- The cards show the number of Answers, the share that Found it helpful, and how many Articles answered.
- Articles by helpfulness lists every article answered in the period, least helpful first (the most No answers, then the lowest share of Yes), with Helpful, Yes, No, Comments and Last answer. The article’s name opens it in a new tab.
- Recent comments, below, shows the newest 50 comments. Choose an article’s row (or its comment count) to see only its comments; Show every article goes back.
What is kept
- The answer only: the article, Yes or No, the comment if any, and the time. No name, email, login, church, address or browser details: nobody can tell who answered.
- Comments are scrubbed before they are stored: an email address or a telephone number a reader typed is replaced
by
[email]or[phone]. - A year, then answers are deleted.
- Rate limit. One reader can answer the same article a few times an hour at most; past that HoW thanks them and stores nothing.
Good to know
- Who can see it. Super admins and support. Churches cannot.
- Without script the widget still works: the answer is sent as a form and the page comes back saying thanks.
- Fixing an article is a change to its file in the repository; set its “last reviewed” date when you do.
What DCX Logic support can do
This page is support’s own: read it weekly, and raise the articles with the most No answers with the team.