Event registrations
On this page
An event whose Registration is Register takes registrations for each of its dates. People register three ways: members in the member portal, visitors on your website, and staff from the event’s panel.
See who is coming
- Open Events and choose the event.
- Under Who is coming, choose the Date. Each person shows with their status: registered, on the waiting list, came, a Guest (registered on the website and not yet linked to someone in People), Paid, Unpaid or Refunded.
Register someone yourself
Under Register someone, choose the Person and Register. Staff can always add someone, even past capacity.
The … menu beside each person
- Move up from the waiting list gives a waiting person a place.
- Attach to a person links a website guest to someone in People.
- Mark as came and Did not come after all record attendance.
- Refund… returns money for a paid place (the owner and store managers; see Refunds).
- Cancel registration frees the place.
Payments
When an event has a Price, a member’s place is Unpaid until they pay through Stripe from the portal; the place is held for a day while they pay, and released if they do not. A visitor on your website can pay too, without an account: see Visitors paying for events on your website. Their place is held for about an hour while they pay. The money goes to your church’s own Stripe account (see Connecting Stripe).
A payment is marked Paid as soon as Stripe confirms it. If Stripe is slow to tell HoW, or the payment is one that takes a while (some bank payments), HoW keeps asking Stripe and marks it paid when it is, so a member who paid never loses their place. Two refunds of the same payment can never both go through.
On your website, a free date keeps the simple form (name, email, a note) and a paid date asks the visitor to pay by card. A visitor who pays is looked up in People by their email, or added; a visitor registering for a free date stays a guest until you attach them.
For members
In the member portal, Events shows “what is on in the next two months”:
- Choose Register on a date (or Join the waiting list when it is full, Register someone else to add a member of your household).
- Under Who is coming, tick yourself and anyone in your household, add Anything the organisers should know, and choose Register.
- If the event costs something, choose Pay and finish on Stripe’s page. “Your place is held for a day while you pay.”
- To cancel, choose the cross beside the name and Cancel registration.
Good to know
- Capacity is per date. Past it, members join the waiting list; staff move people up.
- Visitors register from the Events block on your website with a name and an email. For a free date they are guests until you attach them to a person; for a paid date they pay first (see Visitors paying for events on your website).
- Reports → Registrations shows every date against capacity, paid and unpaid (see Registrations report).
What DCX Logic support can do
Look up a payment HoW has not marked paid, and explain a refund that has not finished.
Coming from Planning Center
In Planning Center Registrations, “Payments can be made online using credit/debit cards and bank account payments, or cash and checks applied by an administrator or manager” (Collect payments in Registrations). HoW takes card and other Stripe payments online, from members in the portal and from visitors on your website; recording cash or a check by hand is not built yet.