My schedule in the member portal

My schedule is the page in your church’s member portal where you see the dates you’re asked to serve and answer yes or no to each one. It’s also where you tell your scheduler the dates you can’t serve.

If you serve at more than one church, My schedule also lists your dates there, each with its church’s name and an Open in ’s portal button. See My schedule: serving at more than one church. The page used to be called Serving; old links still open it.

How to use it

Find your dates

1. Sign in to your church’s member portal. If dates are waiting for you, your home page says so under Waiting for you, such as “2 serving dates are waiting for your answer”. Choose that line to go straight to My schedule.
2. Or open My schedule from the menu.

Each date shows the day and time (“Sun, Oct 4, 9:00 AM”), your position and team (“Greeter · Hospitality team”), and the service, campus and season.

Answer a date

The dates you haven’t answered are under Waiting for your answer, with how many there are. If your scheduler added a note, it’s at the top: From your scheduler: “Thank you for serving this season.”

• To say yes, choose Yes, I’ll be there. The date moves to You are on.
• To say no, choose No, I can’t. You can add A word for your scheduler, such as “Away that weekend”, then choose Say no. The date moves to You said no.

You answer each date on its own, so you can say yes to some and no to others.

Change your answer

• Under You are on, choose Change to no on a date you can no longer make. You can add a word for your scheduler, then choose Say no.
• Under You said no, choose Change to yes if you can make it after all.

Your scheduler sees your answer straight away.

Tell your scheduler the dates you can’t serve

Under Dates you cannot serve, choose Add dates, pick the day or days, add a reason if you like, and choose Save. Blockout dates explains how. If you belong to more than one church, you can save the dates for this church or for all your churches.

Good to know

• Dates appear as soon as you’re put on them. Your scheduler may put you on dates before sending the season’s request. You can answer them right away, and the note arrives when they send it.
• One request per season. Your church asks you once for the whole season, and you answer each date.
• No email or text yet. HoW doesn’t email or text you about serving dates yet. Check My schedule, or the Waiting for you card on your home page.
• Which dates you see. Your dates stay on the page until the day after the service. A date your church cancels disappears, and comes back if they restore it.
• When you’re blocked out. A date inside your own blockout dates shows You are blocked out. It isn’t answered for you: say no to it if you can’t come.
• Your scheduler can answer for you. If you tell them in person or by phone, they can record your answer, and you’ll see it here.
• Who sees what you write. Your word when you say no, and the reasons for your blockout dates, are for your church’s schedulers. Other volunteers don’t see them.
• No swapping yet. You can’t swap a date with another volunteer or choose someone to replace you. Say no, and your scheduler finds someone else.
• When there’s nothing to answer, the page says “Nothing waiting. Thank you.”

If something isn’t right

• There’s no My schedule page. Your church doesn’t use Services in the portal yet.
• “No record is linked to your login yet.” Ask your church to link your login to your record. Your serving dates appear after that.
• “Could not load your schedule.” Choose Try again. If it keeps happening, ask your church.
• “Your answer was not saved.” Try again. If it keeps happening, ask your church.
• “You do not have access.” Your login may not be allowed to use My schedule at this church. Ask your church.
• A date you expected isn’t there. It may have been cancelled, it may have passed, or your scheduler may have taken you off it. Ask your scheduler.

What DCX support can do

DCX support works with your church, not with members directly, so ask your church first. With your church’s permission, support can open a support session to see why a date or an answer isn’t showing as expected.

How this compares with Planning Center

If your church used Planning Center, you may know Church Center:

• Where you answer. In Church Center, your schedule is on the Me page; you choose Accept, or More then Decline. In HoW, you open My schedule and choose Yes, I’ll be there or No, I can’t.
• Emails. Planning Center emails your requests, and you can answer from the email. HoW doesn’t email requests yet; they’re on My schedule.
• Changing your mind. In Planning Center you can decline a date you accepted, but to accept one you declined, you ask your team leader to schedule you again. In HoW you can change your answer either way yourself.
• A reason when you say no. Both let you add one.
• Finding a replacement. Planning Center can let you choose a team member to cover for you when you decline, if your church turns that on. HoW doesn’t have this yet.