One email, one church's staff access

On HoW, one email address has staff access at one church. Staff access means any role other than Member, Guardian or Volunteer: Owner, Administrator, Staff, a ministry or group leader, or one of your church’s own roles. Someone who works at two churches signs in with a different email at each. Being a member, a guardian or a volunteer has no limit: one email can be a member at one church and volunteer at three others.

Someone who is on your staff and also a member of your church keeps one email: they move between the staff dashboard and the member portal from the account menu.

What you see

If you invite someone, give them a staff role, or reactivate their login, and their email already has staff access at another church, HoW says:

“This email can’t get staff access here. On HoW, one email has staff access at one church. Ask the person for a different email address.”

Nothing is changed or sent. HoW does not say which church: that is the person’s business.

What to do

1. Ask the person for another email address they use for your church (a church address, for example).
2. On Team, choose Invite someone and invite that address with their roles.
3. If you only wanted them as a member or volunteer, invite the address you tried first with Member or Volunteer instead: that always works.

Signing in

Staff sign in at https://login.how.dcxlogic.com and HoW opens their church’s dashboard straight away. There is no Choose a church page and no Switch church menu any more. If you sign in there with an email that is only a member somewhere, HoW shows This address is for church staff, with a button to open each of your churches’ member portals. Volunteers find their dates in the member portal, under My schedule.

If you can’t open a church’s dashboard

• You are only a member, guardian or volunteer there. The staff dashboard is for staff, so it says so and offers Open the member portal for that church instead. If you are on another church’s staff, it also offers Open the staff dashboard to take you back to your own church.
• Your church’s HoW account is suspended. HoW says “’s HoW account is suspended.” Contact your church’s administrator or DCX Logic support.
• Your church’s HoW account isn’t available right now (it is still being set up, or is closing). HoW says so. Contact your church’s administrator or DCX Logic support.
• Your staff access at your church is suspended. HoW says “Your staff access at is suspended.” Ask an administrator there to restore it.
• You are not on any church’s staff. HoW shows This address is for church staff, with a button to open each of your churches’ member portals.

If an old invitation is in the way

An invitation counts from the moment it is sent, even before it is accepted. If another church once invited you as staff and you never joined, you can decline that invitation yourself:

1. Sign in at https://login.how.dcxlogic.com. HoW opens the church that invited you, so you can see which church it is, with Accept invitation and Decline invitation.
2. Choose Decline invitation. HoW asks: “Decline the invitation to ? You won’t have access there unless they invite you again.”
3. Choose Decline invitation again to confirm. HoW says the invitation is declined and takes you back to the staff address.

Then the church you work for can invite you. The church that invited you no longer sees you on its Team page; it can invite you again later if you both want that.

If you would rather not sign in, that church can also choose Cancel invitation for you on its Team page, and once you know which church it is, DCX Logic can remove the invitation for you.

Good to know

• The rule is checked by HoW itself, whatever screen or tool is used, and two invitations sent at the same moment cannot both slip through.
• A church that has been closed on HoW does not count.
• The refusal tells the church that the email already has a HoW login with staff access somewhere. That is all it can say.
• Someone suspended at one church can be given staff access at another; reactivating them at the first church is then refused.

What DCX Logic support can do

You can decline an old invitation yourself (see above). If you can’t, and you know which church sent it, DCX Logic (a platform administrator) can remove it. A support session cannot: it cannot invite, suspend or remove anyone. Nobody can make an exception to the rule.

Coming from Planning Center

In Planning Center, people link accounts from several churches to “switch between churches without having to log in more than once” (Link accounts from multiple churches). On HoW, members and volunteers do the same with one email. Planning Center links accounts that share “the same first and last name, login method, and password”. Staff access on HoW is stricter: one email, one church, which the churches we work with asked for.

Planning Center lets people turn down an invitation too: “Some congregants may choose not to be listed by declining their invitation to join the directory”, and “Invite declined will show in the Directory Status section of their profile” (Invite people to the directory). On HoW, declining a staff invitation takes the person off the church’s Team page instead of marking them as declined; HoW’s audit log keeps the change.