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Pilot texting

For
church staff trying HoW in a demo or a pilot (owners, administrators and communications managers)
Status
Beta
Last reviewed

Beta: pilot texting is for demos and pilots only; DCX Logic turns it on and off

On this page
  1. How you know it is on
  2. Who gets your texts
  3. How to send a test text
  4. What your testers can do
  5. Good to know
  6. How it compares with Planning Center

While DCX Logic has pilot texting on for your church, your texts go out from DCX Logic’s pilot number, signed DCX Logic HoW Test, and reach only people who agreed to your texts and joined the pilot themselves. It lets you try HoW’s texting with real phones before your church has its own texting number.

How you know it is on

  • Every page in Communications shows a blue note: “Pilot texting: texts go out from DCX Logic HoW Test to opted-in pilot testers only.”
  • In Settings, the Text messaging card shows the pilot sender, DCX Logic HoW Test, and its number, (949) 997-3533.
  • In a text template, the line under the message reads “Every text ends with “DCX Logic HoW Test: Reply STOP to opt out”“, and the count of text messages includes that line.

Who gets your texts

Someone gets a text from your church only when both of these are true:

  1. They agreed to your church’s texts, as for any text: on their record in People, under Text messages, or on one of your forms.
  2. They joined the pilot themselves: they texted PILOT to (949) 997-3533 and replied YES, or signed up on DCX Logic’s pilot page.

Everyone else is skipped. A campaign’s report says how many “aren’t pilot testers”, next to those who haven’t agreed or have no mobile number. An answer in the Inbox to someone who isn’t a pilot tester can’t be sent.

How to send a test text

  1. Ask each tester to text PILOT to (949) 997-3533 and reply YES to the welcome.
  2. Make sure each tester is in People with that same mobile number, and record their agreement to texts.
  3. In Communications → Campaigns, send a text campaign to an audience that includes them, as usual.
  4. Each tester receives your text from (949) 997-3533, ending “DCX Logic HoW Test: Reply STOP to opt out”.

What your testers can do

  • Reply: the reply comes to your Inbox, as long as your church was the last to text them from the pilot number.
  • STOP: stops pilot texts from every church using the pilot number, yours included, and your People record shows “Replied STOP to the pilot number”.
  • START: joins the pilot again; record their agreement to your texts again before you text them.
  • HELP: gets DCX Logic’s help message.

Good to know

  • Pilot texting exists only in DCX Logic’s demo and test copy of HoW. On your church’s live HoW it can’t be turned on: your texts always go out from your church’s own registered texting number, signed with your church’s own name.
  • Only DCX Logic can turn pilot texting on or off for your church. Email support@dcxlogic.com.
  • It is for demos and pilots only. It never reaches your congregation or the public; to text your own people your church needs its own texting number, which DCX Logic sets up.
  • Your church’s own texting number, if you have one, isn’t used while pilot texting is on.

How it compares with Planning Center

Planning Center gives each church its own verified toll-free number and never shares one. HoW does the same for a church’s own texting. Pilot texting is different on purpose: one shared, registered DCX Logic number, so a church can try texting before it has its own, with the extra rule that only pilot testers are texted.